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How long has your company been in business? |
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 First Insight is based in Hillsboro, Oregon and was founded in 1994 by current president and CEO, Nitin Rai. |
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How many employees work at your company? |
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First Insight employs more than 80 full-time employees; 40 are dedicated to service, support and training and 35 are dedicated to software development. |
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Do you focus solely on eye care products? |
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All First Insight products — maximEyes, paradEyes.com and optometry.net — are solely dedicated to the eye care industry. |
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Are First Insight software products CCHIT certified? |
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First Insight is a member of the CCHIT Eye Care Work Group, which includes members from professional organizations, such as AAO, ASCRS and AOA. Currently, CCHIT testing criteria is not yet available for eye care specialty EMR/EHR software. However, the CCHIT Certification Commission has committed to providing eye care specialty testing criteria for optometry and ophthalmology before 2011. This timeline may change to an earlier date due to the emerging requirements of the American Recovery and Reinvestment Act EHR Stimulus Bill. Once CCHIT releases eye care specialty criteria, First Insight will immediately begin the process of ensuring that our software products are CCHIT certified. |
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What type of technical platform do you use? |
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MaximEyes SQL was built on a powerful .NET/SQL platform and was created from the “ground up” – with the guidance and intense testing from practicing ophthalmologists and optometrists. MaximEyes 10.0 and higher uses FileMaker Pro, an award-winning (more than 49 awards) easy to use database. It is one of the most customizable databases available today that combines stability and flexibility with extensive data capacity. FileMaker Pro is used by individuals and small businesses everywhere, all of the top 50 universities in the U.S., the top 250 U.S. school districts, and 70 of the Fortune 100 companies. |
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What types of training do you provide? |
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First Insight strongly believes in providing hands-on, comprehensive onsite training for every client. Our certified trainers are highly experienced in the eye care and software industry. On-site training at your practice is included with the purchase price of maximEyes and the number of days will vary depending upon the size of your practice and the modules you opt to buy.
First Insight is unique in that we provide a second follow-up training session, IN PERSON, on more advanced questions that inevitably come up once you have the momentum going.
First Insight also offers a variety of ongoing training options to help you make the most of your investment in maximEyes, such as First Insight Corporation University, on-site training at your practice, phone trainings, Internet-based E-Training classes, regional trainings and Webinars. For more information about our training options, click here. |
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Do you provide training guides? |
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All maximEyes clients receive electronic comprehensive training guides, quick reference guides, and other support materials. In addition, all documents are available 24/7 on First Insight’s “For Customers” website at http://customer.first-insight.com. Clients can easily download important e-claims and billing news, VSP Catalog updates, search for hundreds of frequently asked questions, and other important industry-related news. |
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Is your software HIPAA compliant? |
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MaximEyes is HIPAA compliant for privacy, security and transaction codes. First Insight is approved and certified as a vendor by most major insurance companies and clearinghouses covering almost all states to submit EDI claims in the HIPAA Compliant ANSI X12N 837 (Version 4010A1) format.
MaximEyes is compatible for submitting the CMS 1500 (08/05) Claim Form that incorporates the National Provider Identifier (NPI). First Insight continues to proactively integrate with more insurance companies to receive HIPAA compliance certification. For more information, read our HIPAA and CMS Compliancy Statement. |
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Can I get a maximEyes demo CD? |
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Yes. Please contact First Insight at 800.920.1940, Option 1 and ask to speak with a sales representative or email us. |
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Can I arrange for a live demo of maximEyes and other First Insight products? |
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Yes. Call 800.920.1940, Option 1 or email us to schedule an online demo. Live demos typically take approximately 30-45 minutes and will be arranged to fit your schedule. We also recommend that you review our online demo and see how a typical maximEyes office runs. |
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Do I have to pay for software upgrades? |
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As long as your support is current with First Insight, upgrades to the newest release of maximEyes are free. However, if you decide to add new modules, links, or new licenses, there will be additional costs for licensing and support. |
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How much does maximEyes cost? |
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The purchase price of maximEyes is based on which modules and links you purchase, as well as the number of maximEyes licenses you require for each workstation. In addition, if you are a member of Vision Source, Texas Optometric Association, Proactive Optometric Physicians, or Carl Zeiss Vision Rewards Program, you may qualify for preferred pricing. For more information and to receive a quote, contact a First Insight sales representative at 800.920.1940, Option 1 or email us. |
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Is there a fee for customer support? |
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Annual support fees are billed annually and will be based on the number of licenses and modules you purchase from First Insight. First Insight strongly believes that exceptional customer service is a sincere and important aspect of our business. We promise to deliver professional and reliable support and creating lasting relationships with you and your staff. MaximEyes clients receive the following ongoing support: |
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For more information, contact a First Insight sales representative at 800.920.1940, Option 1 or email us. |
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What options do you offer for electronic medical billing? |
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With our Electronic Claims module, you can transmit claims data from maximEyes directly to Medicare, Medicaid, and BlueCross BlueShield in most states, and to major commercial insurance carriers via a clearinghouse. MaximEyes is HIPAA compliant for electronic claims submission in the HIPAA compliant ANSI X12N 837 (version 4010A1) format.
Accurate e-claims can increase collections at the time of visit and lower your accounts receivables. Expedite reimbursements, eliminate lost charges and increase revenue with a few clicks. For more information, view an online flash demo in our virtual maximEyes office. |
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Do you offer any financing for First Insight products? |
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First Insight works closely with several finance companies, including Great America Leasing Corporation at http://www.greatamerica.com/. For more information about financing, contact a First Insight sales representative at 800.920.1940, Option 1 or email us. |
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What type of hardware should I purchase before I install maximEyes practice management and EMR software? |
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The hardware and software listed on our Hardware and Software Systems Requirements document has been tested and is supported by maximEyes 10.0 and higher. To ensure optimum software performance and data integrity, you must use only tested and supported hardware and software.
When you purchase new hardware, we highly recommend that you exceed hardware minimum requirements (processor speed, RAM, etc.) to stay ahead of advancing technology. It is very important to use high quality hardware where high performance is necessary.
We also highly recommend that you hire a certified hardware and networking technician to assist you with all installations, networking, and upgrades. We highly recommend that you use Microsoft® certified MCSE technicians and always follow-up with references. |
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What type of hardware should I purchase before I install maximEyes SQL electronic health records? |
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The hardware and software listed on our Hardware and Software Systems Requirements document has been tested and is supported by MaximEyes SQL 1.0 and higher. To ensure optimum software performance and data integrity, you must use only tested and supported hardware and software.
When you purchase new hardware, we highly recommend that you exceed hardware minimum requirements (processor speed, RAM, etc.) to stay ahead of advancing technology. It is very important to use high quality hardware where high performance is necessary.
We also highly recommend that you hire a certified hardware and networking technician to assist you with all installations, networking, and upgrades. We highly recommend that you use Microsoft® certified MCSE technicians and always follow-up with references. |
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